10 Things You Should Know
Before Buying from Viagogo
- 1 1. Is Viagogo legit?
- 2 2. How does Viagogo actually work?
- 3 3. Can I change or cancel my order?
- 4 4. How do I contact Viagogo?
- 5 5. Can I sell my tickets on Viagogo?
- 6 6. Delivery, tax, and booking fees
- 7 7. What’s good about Viagogo?
- 8 8. Is Viagogo a reliable site today?
- 9 9. Any COVID-19 Viagogo reviews?
- 10 10. Any good alternative sites?
Viagogo Review Updated 8/18/2021
1. Is Viagogo legit?
Viagogo, founded in 2008, is a legit ticket site, and one of the largest ticket resale exchange platforms outside the US for major sporting events, concerts, and Broadway shows in Europe, Asia Pacific, Middle East, & Africa, but there some negative Viagogo reviews discovered to be aware of…
According to many recent Viagogo reviews, it doesn’t seem to be the most reliable ticket site (see our top 3 ticket alternative sites below).
Most negative Viagogo reviews talked about:
> high-priced tickets
> 31.69% average tax/booking fee (hidden until checkout)
> bad customer service experience
> ticket delivery was delayed (although it arrived just right before the event in some cases)
At this time, with so many negative Viagogo reviews from customers (over 288 complaints in the last 12 months), we are on the fence and not sure if Viagogo is the most trusted ticket source available in Europe.
As you can see, Viagogo on BBB.org doesn’t have the best review rating and currently has 286 complaints in the last 12 months.
Online ticket brokers open up this possibility to buy and sell tickets to events around the world, and one of the largest ticket resale platforms allowing this is Viagogo.com.
Tickets that are purchased from this website are considered secondary or resale. Some people call them second-hand, but they are still admissible and are considered legit.
2. How does Viagogo actually work?
Viagogo.com is a global ticket exchange, allowing individuals, or “professional ticket brokers,” to sell tickets on their platform.
The tickets listed on Viagogo are never in possession of the team at Viagogo.
This is standard practice and how most resale ticket exchanges operate today, like:
> StubHub, one of the largest ticket exchanges with events in over 50 countries
Viagogo is supposed to “provide a legit, safe and secure platform for the sellers and buyers.”
3. Can I change or cancel my order?
Like most resale ticket exchange sites, Viagogo does not allow any changes, refunds, or cancelations after your order has been placed.
The only time Viagogo says you can get a refund is if your event is canceled and not rescheduled.
Recent Viagogo reviews below will show the inside stories of past customers with this company.
4. How do I contact Viagogo?
It can be difficult to get through to Viagogo phone support or to understand when speaking to an agent at times.
Discovered that Viagogo’s online support seems to be better than their phone support, and it’s more tailored to your questions (see how-to below with picture).
The best way to contact Viagogo if you’ve already ordered is to log in to your account and then find “Customer Support” under “Help” as shown below.
Here are Viagogo customer support helpline numbers.
You’ll find support below for America, Europe, Asia Pacific, Middle East, and Africa.
Note: there were Viagogo reviews that said support on the phone can be hard to understand and can be delays in getting a direct answer, so it’s best to contact Viagogo via online support first if you need help at all with your order.
There are quite a number of Viagogo reviews and stated they didn’t get much help when contacting Viagogo customer service support from the company.
5. Can I sell my tickets on Viagogo?
Yes, Viagogo allows individuals to sell tickets on their ticket exchange platform.
The first thing to do, if you need help selling your tickets, is to select your event.
You will also, need to create an account at Viagogo to be able to sell your tickets with your name, email, address, phone, credit card, and ticket details.
The company makes sure that the signup process is reliable so that the customers will be able to do business with legit sellers only.
6. Delivery, tax, and booking fees
Many negative Viagogo reviews were about high-priced tickets.
Other customers said they didn’t like Viagogo’s high 31.69% plus service fee charges that are hidden until the checkout.
Some complaints found on Viagogo and their customer support experience.
Keep in mind, most resale sites today charge anywhere from 20% to 40% service fees (usually hidden until checkout).
There are some Viagogo reviews that complained about the delayed shipping since most of them were able to get the tickets on time.
7. What’s good about Viagogo?
One thing noticed, Viagogo has corporate services offering companies and professionals:
> VIP and hospitality tickets to certain events
> over 4+ million in tickets on their site
> events in over 50 countries
> one of the largest ticket exchange platforms outside the US
Different Viagogo reviews show that many people like that they offer premium tickets to events in over 50 countries around the world.
Some customers stated they were actually able to get tickets priced lower than face value (can work if you’re willing till the last minute to buy).
The reviews regarding Viagogo ticket prices are mixed, but there are a bit of complaints of tickets being over face value, which is to be expected with a resale site (supply and demand).
Some say that they offer inexpensive tickets, while others say Viagogo tickets are overpriced, or way above face value.
A positive is Viagogo does offer good seats, which might not be available anymore via the box office venue.
There are also a few Viagogo reviewers that like the seating charts that are available for viewing before choosing which tickets to buy.
Through the 3D seating charts, customers can determine the type of view that they will be getting from their seats.
8. Is Viagogo a reliable site today?
Currently, Viagogo is somehow one of the largest ticket resale exchanges outside the US selling millions of tickets each year via their platform, but…
After reading plenty of Viagogo reviews, we are on the fence and not sure if Viagogo is the most reliable ticket source available in Europe.
Note: back in 2018 there were over 10,000 Viagogo customers that were turned away from the venue at the Ed Sheeran concert in the UK. I understand that it was back in 2008, so not sure if this was a one-time thing at this scale of customers that it affected, or if this can happen again today.
9. Any COVID-19 Viagogo reviews?
Yes, there seems to be at least one lawsuit against Viagogo since COVID-19, because they don’t seem to want to refund some of their customers.
One site at Law360.com says Viagogo is looking to exit Florida woman’s proposed class action accusing Viagogo of refusing to refund their customers for events that were canceled due to COVID-19, claiming they accepted a voucher, which they don’t apply to other events.
10. Any good alternative sites?
Here are our top 3 ticket sites we like and use.
Our #1 go-to site that’s best for sports is…
> safe and secure ordering process that’s simple
> 100% authentic tickets that are verified for authenticity by TicketMaster
> tickets delivered within minutes after ordering via e-ticket email delivery
It’s the official resale marketplace for the NBA, NHL, NFL, and WNBA.
You get 100% real tickets because every ticket sold is real and accounted for by TicketMaster, so tickets cannot be counterfeited.
Our #2 pick that’s good for concerts, broadway shows, and sports is…
We have tested ScoreBig.com and got positive feedback overall from other ScoreBig reviews.
> 100% safe checkout process
> extra event ticket protection (get 100% reimbursed and 24/7 assistance)
> options to pay w/ debit/credit card, PayPal, and PayPal credit (monthly payments)
> get 10% off ScoreBig w/ coupon code (welcome10) on your first order
Our #3 pick that’s good for all events in over 50 countries is…
> one of the largest ticket platforms in the world
> 50+ countries have events listed on StubHub
> partnered w/ ESPN, MLB, MLS, and CFL
> A- BBB.org rating
StubHub is one of the largest ticket sites in over 50 countries.
When comparing Viagogo vs StubHub you’ll see they are both ticket resale sites, but some might ask what’s the real difference, and is StubHub legit and reliable?
StubHub seems to have a larger selection of tickets to choose from to events in over 50 countries.
Viagogo has tickets to events around the world too, but Viagogo seems to have more negative feedback and reviews recently.
Viagogo’s service fee is about 31.69% while StubHub’s service fee charges are about 26.5% on average.
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